Sales Implementation Manager

Performance Health is seeking a Sales Implementation Manager to join our team. The Sales Implementation Manager is a blend of analyst and project management skills. This role is responsible for supporting large, complex customer implementations from pre-sale through post-launch success. The role plays a critical part in managing large RFIs and bids, onboarding significant customer wins, and ensuring an excellent end-to-end customer experience.This position serves as a primary point of accountability for implementation execution, customer readiness, launch coordination, and ongoing success management, particularly for large strategic accounts supported by National Accounts. A significant portion of the role focuses on score carding, customer success metrics, and quarterly business reviews, providing insights and visibility to sales leadership. Essential Job Duties & ResponsibilitiesProject Management & Pre-Sale SupportAssist in the project management of large RFIs and bids, coordinating inputs across sales and cross-functional partnersPartner with Sales to translate customer requirements into actionable implementation and onboarding plansEnsure feasibility, accuracy, and operational readiness prior to contract close Customer Onboarding & ImplementationManage the onboarding process for large customer wins, serving as the lead implementation ownerLead all pre-launch efforts with Sales and cross-functional partners to ensure a successful go-live and strong customer experienceAct as the primary customer-facing point of contact throughout onboarding and launchLaunch Readiness & ExecutionWork directly with customers to determine inventory needs by location and partner with Demand Planning and Operations to support an efficient rolloutCoordinate system and operational setup, including:Customer web logins and ordering permissionsOrder rules and controlsFormulary creationOrder templates and ordering workflowsManage go-live activities, ensuring all operational, system, and customer requirements are met Post-Go-Live & Customer SuccessLead the go-live process, including postmortems to capture learnings and improvement opportunitiesConduct weekly customer touchpoints post-launch to ensure adoption, issue resolution, and customer satisfactionServe as a key driver of ongoing customer success for strategic accounts Business Reviews & Performance AnalyticsLead Quarterly Business Reviews (QBRs) with key accounts in partnership with SalesOwn and manage customer scorecard activities, including:Defining success metricsTracking performance against expectationsReporting results on a quarterly basis to Sales leadershipAnalyze customer data and implementation outcomes to identify trends, risks, and opportunities for improvementPerforms other duties as assigned Job Qualifications Bachelor’s degree in business or related field2–4 years of experience in implementation, onboarding, project management, customer success, or business analysisExperience managing complex, cross-functional projects in a customer-facing roleStrong analytical skills with the ability to interpret data and translate insights into actionExperience supporting sales-driven initiatives, RFIs, and large customer implementationsStrong project management and organizational skillsExcellent written and verbal communication skillsAbility to manage multiple st