Sales Implementation Manager

Performance Health is seeking a Sales Implementation Manager to join our team. The Sales Implementation Manager is a blend of analyst skills and project management skills. This role is responsible for supporting large, complex customer implementations from pre-sale through post-launch success. The role plays a critical part in managing large RFIs and bids, onboarding significant customer wins, and ensuring an excellent end-to-end customer experience.This position serves as a primary point of accountability for implementation execution, customer readiness, launch coordination, and ongoing success management, particularly for large strategic accounts supported by National Accounts. A significant portion of the role focuses on score carding, customer success metrics, and quarterly business reviews, providing insights and visibility to sales leadership. Essential Job Duties & ResponsibilitiesProject Management & Pre-Sale SupportAssist in the project management of large RFIs and bids, coordinating inputs across sales and cross-functional partnersPartner with Sales to translate customer requirements into actionable implementation and onboarding plansEnsure feasibility, accuracy, and operational readiness prior to contract closeCustomer Onboarding & Implementation & reportingManage the onboarding process for large customer wins, serving as the lead implementation ownerLead all pre-launch efforts with Sales and cross-functional partners to ensure a successful go-live and strong customer experienceAct as the primary customer-facing point of contact throughout onboarding, providing needed reports and acting as a liaison to proper departments if needed.Launch Readiness & ExecutionWork directly with customers to determine inventory needs by location and partner with Demand Planning and Operations to support an efficient rolloutCoordinate system and operational setup, including:Customer web logins and ordering permissionsOrder rules and controlsFormulary creationOrder templates and ordering workflowsManage go-live activities, ensuring all operational, system, and customer requirements are metPost-Go-Live & Customer SuccessLead the go-live process, including postmortems to capture learnings and improvement opportunitiesConduct monthly customer touchpoints post-launch to ensure adoption, issue resolution, and customer satisfactionServe as a key driver of ongoing customer success for strategic accountsProvide feedback to field reps on customer adoption, red flags, accounts to targetBusiness Reviews & Performance AnalyticsLead Quarterly Business Reviews (QBRs) with key accounts in partnership with SalesOwn and manage customer scorecard activities, including:Defining success metricsTracking performance against expectationsReporting results on a quarterly basis to Sales leadersh