Quality & Service Analyst

Performance Health is seeking a Quality & Service Specialist to join our Indianapolis distribution team. This is an analyst-level role designed for early-career professionals or recent graduates who are eager to apply data, problem-solving, and process thinking in a fast-paced, highly automated environment.In this role, you will partner closely with Operations, Quality, Engineering, IT, and Commercial teams to monitor performance, identify risks, and drive improvements that protect service levels and customer satisfaction. You will help turn operational data into insights that improve quality, accuracy, automation performance, and on-time service across the distribution center.While this role is well-suited for a new graduate, it has real visibility and impact—your work will directly influence how the DC performs, how issues are resolved, and how we meet customer expectations.Essential Job Duties & ResponsibilitiesMonitor quality and service performanceTrack daily and weekly KPIs such as order accuracy, on time shipment, service failures, rework, and customer reported issues.Identify trends, exceptions, and recurring issues and clearly communicate findings to operations and quality leaders.Analyze incidents and defectsSupport root cause investigations related to service failures, quality defects, automation events, or process breakdowns.Use structured problem-solving methods (e.g., 5Why, Pareto analysis) to help identify contributing factors and corrective actions.Build and maintain reporting toolsCreate and maintain dashboards and reports using Excel and BI tools (Power BI/Tableau) to support visibility into quality and service performance.Automate recurring reports and ensure data accuracy and consistency.Partner cross functionallyWork with Operations, Engineering, IT, Safety, and Commercial teams to translate performance data into actionable improvements.Support communication between the DC floor and corporate partners by translating operational issues into clear data‑based insights.Support continuous improvementAssist with process mapping, SOP updates, and standard work to reduce errors and improve consistency.Participate in improvement initiatives and Kaizen events focused on service reliability and quality outcomes.Customer and service focusSupport the Global Quality and Operations teams in monitoring customer quality metrics and service commitments.Help ensure corrective actions are documented, tracked, and completed on time to protect service levels.Ad hoc analysis & supportPerform additional analysis and reporting as needed to support leadership decision making.Job QualificationsRequiredBachelor’s degree in Business Analytics, Supply Chain, Industrial Engineering, Operations, Information Systems, or a related field (or graduating within the next 6 months).Internship, coop, or project experience in operations, analytics, quality, or supply chain.[MS1] Strong analytical skills with the ability to interpret data and identify trends.Proficiency in Excel (pivot tables, formulas, basic data modeling).Clear written and verbal communication skills.Ability to work onsite in a distribution center environment and engage with operations teams