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Customer Service Rep II

170 NA Order Management Service Warrenville, Illinois, US
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Performance Health is expanding our team and seeking a Customer Service Rep to join the team. In this role, you are responsible for creating and maintaining high standards of service to customers in order to develop and maintain a quality reputation in the marketplace, build public relations and increase sales. To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties & Responsibilities Respond appropriately to all inbound calls, meeting customer needs for quick and accurate response. Make outbound calls to existing customers/vendors and business partners.Interpret and communicate accurately to customers/vendors and business partners in reference to company policies, product description/prices and departmental proceduresRespond knowledgeably to returns - credits and adhering all case management proceduresHandle product/service claims and special orders/requestsEstablish approximate delivery time and cost for customers and investigate delivery delaysCoordinate the tracing procedure for lost orders and shipments and process claimsAccurate and efficient data entry of all fax/email ordersHandle email correspondence to customer or sales rep using an established templatePerforms other duties as assigned Job QualificationsHigh School Diploma or Equivalent1-2 years of work experience in a customer service roleExcellent computer and data entry skills – including proficiency in MS Office (Word & Excel) and Internet usage Excellent oral and written communication skillsExcellent customer service skillsKnowledge of Medical/Rehab equipment preferred Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.
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