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Capital Sales Specialist
710 Service Techs - EastServiceSanta Fe, New Mexico, US
Performance Health is seeking a Capital Equipment Specialist to join our team. The Capital Equipment Specialist is responsible for overseeing the entire lifecycle of the Capital Equipment quote & order processes.In this position, you will support our service business by coordinating incoming inquiries and associated parts orders and service appointments. You will be expected to deliver a high level of professional customer service, while sustaining and developing effective customer, third party & internal relationships. To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties & ResponsibilitiesAble to effectively follow processes and utilize systems and tools necessary to quote and order management processesDemonstrates thorough understanding of product and service offeringExpeditiously and thoroughly responds to all inbound inquiriesProvides accurate scheduling, coordination and billing of parts orders and service appointmentsProfessionally and effectively communicates with customers, third parties, and internal stakeholdersExpeditiously and thoroughly completes all quote and order management tasks as directed by customers and internal stakeholders (primarily Sales)Upholds and enforces company standards such as pricing, service fees, and customer information requirementsRegularly updates all assigned projects in the Capital Sales portlet to maintain flow of execution and seamless processContinuously monitors service appointments and recommends/executes changes to deliver an excellent customer experience in concert with company prioritiesFollows standard workflow while taking actions necessary needed to exceed customer expectationsPerforms other duties as assigned Job Qualifications High school diploma or equivalent; Bachelor's degree preferred 1-2 years customer-facing experience in service, sales or account managementPrevious experience working in a customer-focused environment delivering end to end customer service including quote and order management, service and shipping coordination, delivery specifications, and billingDemonstrated ability to fully leverage ERP & CRM systems to execute workflows, process transactions, and manage projectsProficient with Microsoft Office applications e.g. Word, Excel and OutlookActively listens and demonstrates understanding of customer needsAbility to travel up to 10% of the time, including overnight travel Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.