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Head of eCommerce Channel

PMH - Ecommerce Sales & Marketing Akron, Ohio, US
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Performance Health is seeking a Head of eCommerce Channel who is a member of the Performance Health Global Commercial Leadership Team and reports directly to the CCO (Chief Commercial Officer).  This role is responsible for managing and leading Performance Health’s eCommerce channel globally. This is expected to be the fastest growing channel in the future.

The successful candidate will have a keen sense of balancing analytical and strategic thinking that drives the eCommerce Channel team to execute and win business.  The candidate will have a track record in delivering profitable growth within eCommerce channels, including Amazon.  

To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties & Responsibilities

Work with senior leaders to set and drive eCommerce Channel growth strategy for the enterprise

Lead every aspect of the eCommerce Channel go-to-market strategy including understanding the markets, customers and competitors 

Driving customer acquisition and topline growth through expanding the eCommerce Channel with all customers, focusing on revenue goals and EBITDA expansion all the while being value and mission driven

Engage with customers and KOLs (Key Opinion Leaders) to drive effective customer experience on the channel

Lead analytics team to understand user behavior across all eCommerce channels to help improve site engagement and increase conversion of key metrics

Own customer experience, monitor performance and propose continuous improvements on key metrics 

Identify and capitalize on productivity opportunities for cost savings, efficiencies and growth strategies

Ensure the enterprise delivers on its financial plans (sales, margin, contribution, inventory turns) through online purchases

Performs other duties as assigned

Job Qualifications 

Bachelor’s degree 

15 years of experience in eCommerce channels, including Amazon 

Experience as a manager who can properly influence people, process and technology in a manner that enriches the company’s culture and overall sales team performance

Successful track record of leadership and the ability to attract, develop and retain world class talent

Must be a consummate team player, putting others before self, and actively engage stakeholders at all levels 


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