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End User Support Technician I

266 Corporate IT Corporate Akron, Ohio, US
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Performance Health is seeking an End User Support Specialist I to join our team in Akron, OH. In this role, you will be responsible for providing hardware, software and telecommunication related support for internal end users of IT systems.To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties & Responsibilities Manage incident and requests received from internal end users Provide support via phone, email, remote connectivity and in personIdentify, research and resolves technical problems of moderate complexityThoroughly document and track all tickets and assetsMaintain a high level of courteous customer service at all timesTrain end users and provide appropriate documentation to ensure IT hardware and software is used in the most efficient wayMeet or exceed assigned SLAsManage end user access utilizing Active DirectoryManage assigned tasks that are relating to projectsSome travel and non-traditional work hours, including weekends, is expected when requiredPerforms other duties as assigned Job QualificationsAssociate’s Degree or equivalent work experience 1-3 years of experience in a IT help desk roleStrong troubleshooting and problem solving skillsExcellent communications skillsExcellent customer service skillsMust be able to lift up to 50 pounds Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.
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